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A Step-by-step Guide to Get You Started with Live Chat App

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Live chat is a technology that has been around for a while, but it only became widespread in the last few years, it has made it even easier to get people talking with your brand and if you haven’t used these apps before and don’t know where to start, this guide will walk you through the process of getting your live chat set up so you can start chatting with customers right away.

 

What is a Live Chat App?

 

If you’re looking to get into live chat, the technology is undoubtedly new to you; it has only been around for a short while, and most people are probably still unsure of what live chat is and how it functions, however, a live chat app allows you to create a fully automated chatbot or virtual assistant to help with customer support.

 

These apps automate some aspects of customer service, like scheduling and responding to messages, it is most commonly used for customer support purposes, but they can also be integrated with other apps to automatically handle the data entry and other tasks and since the live chat app has only been around for a few years, there are still a lot of questions about how they work and how to get them set up. 

 

How Does a Live Chat App Work?

 

A chatbot, also referred to as a virtual assistant, is an automated system that humans can interact with to ask questions and solve problems, they are useful for a variety of tasks, including scheduling, contact management, and data entry; the software is all that is needed to make a chatbot work; you can design one that has an animal theme or one that sounds robotic.

 

Create an Application that Users Will Trust

 

The initial steps merely entail creating an account and a bot, you must also create an application that consumers will feel comfortable using and make sure your account is clear, understandable, and trustworthy, as well as the terminology you use to describe your app; you must also confirm that your app’s description is correct- bots are a very new piece of technology, so you want to make sure that people understand what they are getting themselves into. 

 

Know Who You’re Chatting with Before You Start

 

Many live chat programs offer a testing feature that lets you send messages to yourself- using this tool, you can send yourself messages from your bot and watch what it says back to you to find out what formatting the bot is using and what kind of information it’s gathering from you;  if the bot keeps saying, You’re amazing, you can determine whether it’s praising you or gathering information or if  the bot thinks you’re kind to customers, be so.

 

Don’t Forget to Schedule Conversations

 

You can’t expect your customers to message you and wait days or weeks for a reply, to keep up with the demand, you need to have a team that can manage the live chat channels 24/7/365 and while you can send messages manually, it’s best practice to have your chatbot take over those channels; if your chatbot is creating messages, it’s not as bad if clients see them as if they watch your chatbot creating messages; manually authorizing mails can be tiresome, let the team govern the channels and let the bot do the rest so you can take a break without turning off the bot.

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